Contact our support team now, and we’ll be glad to assist you.
You can easily book through our website, by phone, or via email. Provide your travel details, preferred vehicle, and any special requirements, and our team will take care of the rest, ensuring a smooth booking experience.
While we can accommodate last-minute bookings, we recommend booking at least 48 hours in advance to secure your preferred vehicle and ensure availability. This allows us to meet your expectations and provide the best possible service.
Yes, you can make changes to your booking after it has been confirmed. We understand that plans can change, and we’re happy to accommodate adjustments based on availability. Simply contact our team as soon as possible with your updated requirements, and we’ll do our best to make the necessary changes.
We accept all major credit and debit cards, including Visa, MasterCard, and American Express. Additionally, you can pay via bank transfer or through secure online payment platforms. Corporate clients can request invoicing options.
Yes, Smove offers exclusive add-on services like arranging flowers for a date or picking up documents along the way. Let us know your needs when booking, and we’ll ensure everything is handled seamlessly.
Yes, you can choose from our fleet, which includes luxury models from Audi, Porsche, and Bentley. We recommend booking early to ensure your preferred vehicle is available.
If you’re worried about having enough luggage space, don’t worry—we’re here to help! Just let us know your needs when you book, and we’ll make sure to arrange a vehicle with plenty of room for your belongings. We’ll ensure everything is set up perfectly for your journey as our passengers’ comfort and peace of mind are always our top priorities.
Yes, all of our chauffeurs undergo rigorous training to ensure they meet Smove’s high standards of service. They are not only skilled drivers but also professionals in customer service, privacy, and discretion, making sure that your experience is both safe and enjoyable.
Yes, Smove offers long-distance travel and bespoke tours. Whether you need to travel across the country or want to explore the UK in luxury, our chauffeurs are available to provide a comfortable and stylish journey tailored to your itinerary.
Absolutely! If you require regular, recurring bookings, we’d be delighted to assist. Please contact our support team with your details and preferences, and we’ll set up a tailored plan to meet your needs. Whether it’s for daily commutes, weekly meetings, or any other regular travel, we’ll ensure your arrangements are seamless and hassle-free.
Upon confirmation, you’ll receive your chauffeur’s contact details, allowing you to coordinate directly regarding pickup locations, any last-minute changes, or special requests.
Safety is our priority. Our vehicles are regularly maintained and inspected to meet the highest standards. Additionally, our chauffeurs are trained in safe driving practices and are knowledgeable about the safest routes.
We understand that plans can shift. If you need to adjust your route, extend service time, or make additional stops, just inform your chauffeur, and we’ll do our best to accommodate your changes.
Yes, we offer child seats upon request and can accommodate special needs such as wheelchair access or additional luggage space. Please let us know in advance to ensure everything is ready.
Absolutely. If you need assistance with additional tasks like picking up items, last-minute shopping, or other personalised requests, our chauffeurs are happy to assist wherever possible.
Yes, pets are welcome at Smove! We kindly ask that you inform us during the booking process if you’ll be travelling with a pet so we can make the necessary arrangements to ensure a comfortable journey for both you and your pet. Special requirements, such as pet carriers, can also be accommodated upon request.
To ensure a safe and enjoyable experience for all passengers, the following are not permitted in Smove vehicles:
We appreciate your understanding and cooperation in helping us uphold the quality and safety of our service.
If you encounter any delays or issues during your ride, please notify our customer service team as soon as possible. You can reach us at 0118 304 8935 or Info@SmoveRide.com
, and we will work to address the problem and ensure a smooth experience.
If you believe you’ve left an item in one of our vehicles, please contact our customer service team as soon as possible. We’ll check with our chauffeurs and make every effort to locate and return your belongings promptly. You can reach us via 0118 304 8935 or
Info@SmoveRide.com, and we’ll assist you in retrieving your item.
At Smove, we aim to provide the highest level of service, and your satisfaction is crucial to us. If your journey did not meet your expectations, please let us know. Contact our customer service team at 0118 304 8935 or
Info@SmoveRide.com with details about your experience. We are dedicated to addressing your concerns and finding a resolution that ensures your complete satisfaction.
If you are dissatisfied with your service and believe a refund is warranted, please contact our customer service team at 0118 304 8935 or
Info@SmoveRide.com. We will review your situation and work with you to reach a satisfactory resolution.
You’ll receive a copy of your receipt or invoice automatically after your journey. It will be sent to the email address you provided during booking. If you need any additional assistance or a copy of the receipt hasn’t arrived, just let us know, and we’ll be happy to help!
Contact our support team now, and we’ll be glad to assist you.
At Smove, your satisfaction is our priority. For enquiries, bookings, or any assistance you may need, our dedicated support team is ready to help.